Welcome to Shadow’s Pet Palace FAQ page! Below you’ll find answers to some common questions about our store, products, and services. If you have additional inquiries, feel free to reach out to our customer support team.
1. What is Shadow’s Pet Palace?
Shadow’s Pet Palace is your one-stop shop for all things pets! We offer a wide range of high-quality pet supplies, accessories, and toys for dogs, cats, small animals, birds, and reptiles. Whether you’re looking for the latest in pet care products, we’ve got you covered.
4. What types of pets do you cater to?
We cater to a variety of pets, including:
- Dogs
- Cats
- Birds
- Small animals (rabbits, guinea pigs, hamsters, etc.)
- Reptiles
- Fish (coming soon)
What is your return/exchange policy?
We want you to be 100% satisfied with your purchase! Unopened products can be returned or exchanged within 30 days of purchase with proof of receipt. For opened items, please contact our customer service team to discuss your options.
How can I contact customer service?
You can reach our customer service team by:
- Email: shadowspetpalace@gmail.com
- Live Chat: Available on our website during business hours We aim to respond to all inquiries within 24 hours.
